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Website Help

1. General Web Help

Browser Requirements

If you are having troubles viewing the website we recommend that you upgrade to the the latest version of one of the following free browsers.

PC

  • Mozilla Firefox (Highly Recommended) – Download
  • Opera Web Browser – Download
  • Internet Explorer

Macintosh

  • Safari (Highly Recommended) – Download

If you still experience problems please email us at information@studentaccommodation.co.nz

Enabling Cookies

Cookies are small files placed on the hard drive of your computer to assist us in providing our services.

Most cookies are session cookies, meaning that they are automatically deleted from your hard drive once you end your session (that is, once you sign out or close your Web browser).

Cookies will expire after 1 hour of no use on this site

Student Accommodation uses cookies on certain pages of the Web site to:

  • Allow you to enter your password less frequently during a session
  • Remeber your search selections

To set your browser to accept cookies, click the browser that you're using.

  • Internet Explorer 6.0
  • Internet Explorer 5.0
  • Mozilla Firefox 1.0
  • Netscape Communicator 6.0

Accepting cookies in Internet Explorer 6.0

At the top of your browser on the Task Bar:

  1. Click Tools, and then click Internet Options.
  2. Click the Privacy tab.
  3. The default setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting is set to Custom, click the Advanced button and choose Accept Cookies.

Accepting cookies in Internet Explorer 5.0

At the top of your browser on your Task Bar:

  1. Click Tools, and then choose Internet Options.
  2. Click the Security tab.
  3. Click Internet, and then click Custom Level.
  4. Scroll down to Cookies and choose Enable.

Accepting cookies in Mozilla Firefox 1.0

At the top of your browser on your Task Bar:

  1. Click Tools, and then choose Options.
  2. On the Privacy options panel, click on the Cookies label.
  3. Verify that the Allow sites to set cookies is checked (the default setting), or you may decide exactly which cookies should and should not be saved by selecting the other cookie management options.

Accepting cookies in Netscape Communicator 6.0

At the top of your browser on your Task Bar:

  1. Click Edit, and then click Preferences.
  2. Select Enable.

2. Registration and Listing Help

First Time Users

To sign up to the Student Accommodation website, simply click the 'Register Now’ button located in the right hand menu. Select the listing type you wish to register for and fill out your Name and Email information. You will be directed to a secure page with the National Bank of New Zealand to process your credit card information. Once you have successfully paid for your listing, you will be sent a confirmation email with detail of your purchase and link to access your new listing. You should store your user login information in a safe place to refer to.

Upon completion of the transaction process, you will be able to enter your listing information and images, which will be submitted to the live site once you click ‘Upload’. Remember you may only enter your details once before they are published. Be sure to read the instructions with regards to correctly creating your listing. If you are having trouble accessing your account or with a listing, please contact information@studentaccommodation.co.nz.

Registered Users

Once you have become a registered user, you will not need to go through the sign up process again. Simply click the ‘My Account’ button located in the top right menu and enter your email address and password. This is the same information that you would have received in your confirmation email.

Purchase Extra listings

If you wish to purchase additional listings, simply login to your existing account using the steps above, and click the ‘Order more Listings’ button located in your user menu.

Repurchase an existing listing

If you wish to re-use an existing listing you can simply login to your existing account, and follow these simple steps:

1. Click the 'Order More Listings' link

2. Select the amount of listings you would like to purchase (this includes NEW and OLD listings)

Note: When you order more listings, these should be viewed as ‘account credits’. You can then use these credits to create new listings, or re-use an existing listing you have already created. If you select to re-use a listing, it will deduct 1 credit from your listings account.

3. Follow the credit card procedure to make payment

Note: You will be directed to a secure page with the National Bank of New Zealand to process your credit card information. Once the transaction has been successfully completed, you will have the opportunity to alter any of the existing information in the listing before placing it live on the site.

4. Return to your listings and beside the listing you want to RE-USE, click the ‘RELIST’ button

5. Check your details are correct as normal, or make changes such as price or available date

6. Click Submit!

Forgotten Password

If you have forgotten your password, simply click the ‘Forgotten Password’ link on the ‘My Account’ page and enter your email address. An activation code will be mailed to you to get a new password activated. This will expire within one hour of requesting it.
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